Association of Incident, Fraud & Claims Investigators (AIFCI) 

Codes of Conduct

Members agree to;

i)                    Conduct all investigations and allied matters with integrity and within acceptable legal, professional guidelines. Exercise the highest moral principles and never be guilty of conduct which will bring reproach upon the profession of Incident/Fraud & Claims Investigators and The AIFCI.

ii)                   Require a client's undertaking that all information provided by members is for lawful use only and to verify the credentials of clients and that they have lawful and moral reasons to instruct an investigation.

iii)                 Respect the privacy of clients and their lawful confidence and to attend to all instructions within the principles of the prevailing privacy legislation and in particular if controlling personal data to be so notified with the Information Commissioner.

iv)                Ensure that services are adequately secure to protect privacy and to guard against inadvertent disclosure of private information and deal professionally in all matters with discretion, courtesy and confidentiality within ethical constraints.

v)                  Respect the best interest of our clients by maintaining the high standard of proficiency and reporting to our clients all the facts ascertained whether they be advantageous or detrimental, and nothing be withheld from the clients save by the dictates of law.

vi)                Work together with all members of our Network towards the achievement of the highest professional objectives of the Network and to observe the precepts of truth, accuracy and prudence.

vii)               Require that all employees and others assisting in an investigation abide by the AIFCI Code of Ethics and to accept responsibility therein.

viii)             Practice only in matters for which they are qualified and/or competent and maintain CPD within the current AIFCI guidelines. Not misrepresent or exaggerate the activities and services offered by the profession.

ix)                Refer all matters of conflict between members or work providers to the Network’s governing body for arbitration, whose decision will be accepted as binding.

x)                  Not deny any professional services to any client for any reasons of race, colour, religion, sex, handicap, sexual preference or national origin.

xi)                Comply with the regulatory and legal requirements within their operational jurisdiction and by obtaining professional indemnity insurance, public liability insurance, legal expense insurance and register as a data controller.